SERVICE
LINES /
PROJECTS
BANKING / FINANCIAL SERVICES
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above to review these service lines in more detail.
RETAIL / OTHER
SEGMENTATION
PRODUCT LINE REDESIGN
PREDICTIVE ANALYTICS
CUSTOMER SATISFACTION
VIDEO
CENTER
CONSULTING
PLATFORMS
SOFTWARE
SOLUTIONS BY INDUSTRY
SERVICE LINE: SEGMENTATION
EXAMPLE:
CLIENT:
National Retail Banking Segmentation Study (NRBSS)
1993-1995
One of the World's Largest Consulting Firms / 90 Retail Banks
SUMMARY
OBJECTIVES
RESULTS
DSE TECHNOLOGIES USED
DIFFERENTIATION
DSS partnered with a world-class consulting firm in launching the National Retail Segmentation Study (NRBSS) in 1993-1995. The NRBSS is still the largest segmentation and simulation modeling study ever deployed in the financial services industry.
The success of that study launched that consulting firm's flagship segmentation business line in the mid 90's. (This resulted in client banks increasing revenues by hundreds of millions of dollars.) The team that implemented the NRBSS won one of the industry's most coveted thought leadership awards in its inaugural year. It also yielded the book, Vision 2000: the Transformation of Banking authored by Dr. Waino Pihl, Jim Burson and BAI. DSS provided the conjoint analysis, simulation modeling and segmentation analytics for the NRBSS.
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SERVICE LINE: PRODUCT REDESIGN
EXAMPLE:
CLIENTS:
REBOOT: Retail Product Line Re-Design
Six of the Top 20 Banks in the United States
1995-Present
SUMMARY
OBJECTIVES
RESULTS
DSE TECHNOLOGIES USED
DIFFERENTIATION
REBOOT is based on a simple idea. If you build what consumers really want...they will come.
Since 1993 we have performed more advanced, large-scale (super regional or national), multi-business line buyer value-based research projects for top 20 U.S. banks than any other strategy firm worldwide. Buyer value research realigns the banks' product lines to consumers' preferences via the technologies listed above.
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SERVICE LINE: PREDICTIVE ANALYTICS
EXAMPLE PROJECT:
CLIENTS:
Ultra-High Performance Data Mining (UHP-DM)
1995-Present
Four of the Top 20 Leading US Financial Firms
SUMMARY
OBJECTIVES
RESULTS
DSE TECHNOLOGIES USED
DIFFERENTIATION
The average data mining analyst builds about a dozen predictive models per week. What if data mining could be automated to produce millions of models per week? The UHP-DM framework is a fundamental rethinking of how to transform data mining from the ground up. UHP-DM sees data mining as a solution space of potential models with six primary dimensions: data transforms, model form, algorithms, sub-algorithms, iterations, and criteria. By building a data mining assembly line that penetrates this solution space, we can zero in on high performance volumes within the solution space. For the technologies that achieve this, see the DSE TECH section above.
UHP-DM is an R&D project fifteen years in the making. It has yielded two linked applications; VISTAR and BigDataSolve:
The Differentiation of our UHP-DM (Ultra-High Performance Data Mining) practice is industry-leading. In two simple ways. It is:
SERVICE LINE: CUSTOMER SATISFACTION
SERVICE:
CLIENTS:
Customer Value Maximization
1996-Present
First Union (Wachovia), Chase, Bank of America, Others
SUMMARY
OBJECTIVES
RESULTS
DSE TECHNOLOGIES USED
DIFFERENTIATION
Many firms "get it" now. But back in 1995 the need for customer value maximization to replace customer satisfaction was still new. It began with our discovery at First Union that standard, old-school customer satisfaction was only associated with ONE claimed market-driven characteristic: likelihood to recommend.
This drove us to re-engineer customer satisfaction to link it causally to profitability, acquisition, growth and retention.
For more details, see the results and DSS technologies tabs above!